Frequently Asked Questions

How do I make an appointment?
Therapists schedule their own appointments.  You may contact any individual affiliate or the Center by calling (734) 995-5181 or by e-mailing the Center at the Contact Us page.

The Center is not set up to provide urgent care.  In case of emergency situations, please call 911 or go to the nearest hospital emergency room. The National Suicide Hotline (1-800-273-8255) is staffed 24/7.

What are the fees for service?
Therapists have their own procedures regarding fees, payments, insurance coverage, and charges for canceled appointments.

Do you provide court-ordered evaluations and/or treatment?
Several of the mental health affiliates at the Center see clients for evaluations or ongoing therapy that is required by a court.  These services, depending on the situation, may not be covered by insurance.  People seek mental health consultation for many reasons – being court-ordered is one.

Do you provide substance abuse counseling?
Substance abuse issues present in many different ways, and most of our therapists address these issues in the course of ongoing treatment.  If substance abuse treatment is the primary focus of therapy, Dr. Paul Estenson has a specialty in this area.  He has worked with substance abusers for over thirty years, and working with substance abusers and their families is a significant part of his practice.

How do I find out what my insurance will cover?
Each insurance policy has different benefits and requirements regarding pre-authorization for services, number of sessions covered, deductibles, co-payments, and in-network vs. out-of-network providers.  Contact your insurance provider at the phone number on the back of your insurance card for coverage information for your particular policy.  Commonly used insurance websites are listed below:

Blue Cross and Blue Shield of Michigan: http://www.bcbsm.com/
Blue Care Network of Michigan: http://www.mibcn.com/
MESSA: https://www.messa.org/MESSA/Public/messahome.aspx
MI Child: http://www.michigan.gov/mdch/0,1607,7-132-2943_4845_4931-12461--,00.html

How can I find a provider who takes my insurance?
Each therapist participates with a variety of insurance panels.  Coverage varies widely by insurance provider, by the state or federal entity issuing the policy, and by contract.  Please contact your insurance policy’s customer service line or website to verify whether your contract covers any Center affiliate.

How can I find out more about mental health issues?
The following websites provide information about a variety of mental health issues and concerns:

American Academy of Child & Adolescent Psychiatry: www.aacap.org
American Association for Marriage and Family Therapy: www.aamft.org
American Group Therapy Association: www.agpa.org
American Psychiatric Association: www.psych.org
American Psychological Association: www.apa.org
Common Sense Media (information and tips about how parents can
   guide their children in using electronic media and digital activities):
    www.commonsensemedia.org/about-us/our-mission
Depression and Bipolar Support Alliance: www.dbsalliance.org
Eye Movement Desensitization & Reprocessing International Association: www.emdria.org
Mental Health America: www.nmha.org
Michigan Psychological Association: www.michiganpsychologicalassociation.org
National Alliance on Mental Illness – Michigan Chapter (NAMI-Michigan): http://namimi.org/
National Association of Social Workers: www.socialworkers.org
Sexuality Information and Education Council of the United States (SIECUS): http://siecus.org/